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Continue ShoppingFrequently Asked Questions
How can I place an order?
You can place an order via our website, one of our online shopping partners (NOTHS & Yumbles) or alternatively you can visit us at one of
our markets and events local to Devon.
our markets and events local to Devon.
For large or custom orders please email us with your requirements at hello@cocomeraki.com as this may take longer to create.
How much is Delivery?
Whilst delivery costs are never truly 'Free' for orders over £50 ours are complimentary!
All orders are sent using Royal Mails Tracked 48 Signature service so we can ensure that yours gets to you safely and on time. £4.99
If you need your order quickly then please upgrade to Royal Mail Special Delivery at the checkout. £9.95
We do not currently offer a local Click & Collect service. We post twice weekly at present on Mondays and Thursdays to limit unnecessary travel.
When will I receive my order?
Orders are normally shipped within 5 working days.
Shipping times will be longer for custom orders, during busy periods such as Valentines, Easter and Christmas and during extreme weather events where outdoor temperatures are consistently above 22*C.
How much is Delivery?
Whilst delivery costs are never truly 'Free' for orders over £50 ours are complimentary!
All orders are sent using Royal Mails Tracked 48 Signature service so we can ensure that yours gets to you safely and on time. £4.99
If you need your order quickly then please upgrade to Royal Mail Special Delivery at the checkout. £9.95
We do not currently offer a local Click & Collect service. We post twice weekly at present on Mondays and Thursdays to limit unnecessary travel.
When will I receive my order?
Orders are normally shipped within 5 working days.
Shipping times will be longer for custom orders, during busy periods such as Valentines, Easter and Christmas and during extreme weather events where outdoor temperatures are consistently above 22*C.
We will keep you informed via our website and social media regarding any delays.
Where does your chocolate come from?
We only use Fino De Aroma certified cacaos originating from Central & South America in our product range as it is among the best chocolate available worldwide. See 'Our Ethos' page for more information about our chocolate https://www.cocomeraki.com/pages/about-us
How long do products last?
The best before date on our products varies depending on fillings used and will always be clearly marked on the packaging.
Where does your chocolate come from?
We only use Fino De Aroma certified cacaos originating from Central & South America in our product range as it is among the best chocolate available worldwide. See 'Our Ethos' page for more information about our chocolate https://www.cocomeraki.com/pages/about-us
How long do products last?
The best before date on our products varies depending on fillings used and will always be clearly marked on the packaging.
Solid bars and lollies will last over 12 months if stored in a cool, dry place and out of direct sunlight. Bonbons and truffles sometimes have cream based fillings and so we recommend these are consumed within 2 weeks to ensure they are at their freshest.
Despite popular belief chocolate should NOT be stored in the fridge as this will create humidity and cause the chocolate to bloom. They will still be completely safe to eat but it will affect their appearance.
Are your chocolates vegan and soy or gluten free?
We have a wide range of products suitable for vegans and people with specific dietary requirements and these will always be clearly marked on the packaging.
Are your chocolates vegan and soy or gluten free?
We have a wide range of products suitable for vegans and people with specific dietary requirements and these will always be clearly marked on the packaging.
Please be sure to check the ingredients and allergy information within the online listing or email us if you're unsure and we will be more than happy to help.
NB: All products are made with ingredients and produced in an environment which handles milk, soy, gluten, wheat, eggs and nuts and therefore there is always a potential risk for cross contamination.
Health & Hygiene Precautions
We would like to reassure all our customers that we take all necessary hygiene precautions in our kitchen. We are registered with the local authority as a 5* commercial food producer, are fully insured and have a compliant traceability system in place.
NB: All products are made with ingredients and produced in an environment which handles milk, soy, gluten, wheat, eggs and nuts and therefore there is always a potential risk for cross contamination.
Health & Hygiene Precautions
We would like to reassure all our customers that we take all necessary hygiene precautions in our kitchen. We are registered with the local authority as a 5* commercial food producer, are fully insured and have a compliant traceability system in place.
If we become ill or show any symptoms then production stops immediately until we are free of symptoms for 48 hours. Any unfulfilled orders would be refunded upon request.
Should you have any questions relating to us or any of our products then please do not hesitate to get in touch by email at hello@cocomeraki.com.
Should you have any questions relating to us or any of our products then please do not hesitate to get in touch by email at hello@cocomeraki.com.